Return & Refund Policy
Thank you for shopping at InsprExchange.com. We value your patronage and strive to provide a seamless shopping experience. Our Return and Refund Policy for online and in-store purchases are outlined below:
Online Purchases Return Policy:
1. Eligibility for Returns:
- Returns are primarily facilitated for online purchases since customers do not have the opportunity to try on items until received.
- Returns will only be accepted if the item is found to be faulty or defective, or sizing matter.
2. Return Condition:
- The returned item must be undamaged, unwashed, with the original tag intact.
- The original packaging should also be returned undamaged.
3. Refund Process:
- Upon approval of the return, a full refund will be credited to the original method of payment only if the item is faulty or defective.
- In exceptional circumstances, a return may be accepted for reasons other than faults or defects, however, only in-store credit will be offered, and it will be of a lower value than the retail price of the product.
4. Return Submission:
- To initiate a return, customers must contact our customer service via our website, providing a detailed description of the issue and photographic evidence if applicable.
5. Return Shipping:
- Customers are responsible for the return shipping costs.
- It's recommended that a trackable shipping service or shipping insurance is used as we cannot guarantee receipt of the returned item.
In-Store Purchases Return Policy:
1. Return Eligibility:
- Customers are encouraged to try on items before purchase to ensure satisfaction as returns are not typically facilitated for in-store purchases.
2. Refund Eligibility:
- No refunds will be offered for in-store purchases once the transaction has been completed at the register.
3. Policy Agreement:
- By proceeding with the checkout at the register, customers agree to this return and refund policy.
4. Customer Support:
- If there are any concerns or inquiries regarding a purchase, customers are encouraged to contact our in-store staff or reach out to our customer support via our website.
We reserve the right to modify this Return and Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.